Our mediation program can be an effective way to resolve disputes between requesters and agencies. Many of our Appeals Officers are also trained mediators and can conduct mediations via telephone or in person.
When a mediation is successful, the appeal is withdrawn — saving both sides the effort of engaging in a formal appeal process and ensuring that the case never goes to court.
Either side can choose to end mediation at any time; if this happens, the OOR’s traditional appeal process begins.
This information is from the OOR’s 2017 Annual Report.