Over the summer, we conducted a survey of Agency Open Records Officers (AOROs) to get a sense of the volume and complexity of the Right-to-Know Law (RTKL) requests they’ve received in 2021 and 2020. We received responses from 983 AOROs across the state.
As in recent years, roughly a third of agencies report receiving more than 20 RTKL requests a year. The biggest change compared to previous years is the average number of hours per week that the agency spends on RTKL requests. In 2021, a majority (41 percent) of AOROs estimated that their agency spent more than two hours a week on RKTL requests; in 2019, just 20 percent said the same.
The complete results are below.